Frequently Asked Questions

Everything you need to know about shopping with us and our ethical beauty standards.

Are your products cruelty-free?

Yes, we have been fighting for a cruelty-free world since 1989. We never test our ingredients or finished products on animals, and we are certified by Cruelty Free International’s Leaping Bunny program.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. We also offer express shipping options at checkout if you need your skincare essentials sooner.

Can I return a product if I am not satisfied?

We want you to love your purchase. If you are not entirely satisfied, you can return your products within 45 days of purchase, provided they are in their original packaging and accompanied by a receipt.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and The Body Shop® gift cards. We also offer Klarna for flexible installment payments.

Are your products vegan?

We are proud to announce that 100% of our product formulations are now certified by The Vegan Society. Look for the vegan trademark on our packaging and website.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking link. You can also track your order status directly through your account dashboard on our website.